The Operational Lead - Quality Assurance is responsible for defining, implementing and enforcing quality standards across site deployments in Kenya. The role ensures that fibre, power, pole and CCTV installations meet required technical, safety and acceptance standards, with a strong focus on auditability, compliance and right-first-time delivery.

Key Responsibilities

Quality Assurance Standards

• Define, implement and maintain installation quality assurance checklists for relevant asset types, including overview cameras, PTZ cameras and ANPR cameras.
• Establish clear commissioning, testing and acceptance criteria, including mandatory evidence requirements.
• Enforce a strict no evidence, no acceptance quality-control principle across all deployments.
• Continuously review and improve quality standards based on field feedback, identified defects and audit findings.

Site Quality Inspections

• Conduct field-based quality inspections and audits across active and completed sites.
• Assess installations against defined build standards and applicable safety requirements.
• Validate workmanship quality across key installation components.
• Inspect mounting and structural integrity.
• Verify earthing and grounding requirements.
• Confirm correct labelling and asset identification.
• Assess weatherproofing and environmental protection measures.
• Verify camera positioning and alignment.
• Review test results and supporting evidence relating to power and electrical compliance.
• Validate network link performance.
• Confirm image quality and overall system functionality.

Acceptance and Rework Control

• Review and approve or reject site handover packages for activation readiness.
• Log and categorise defects according to type, severity and root cause.
• Track rework cycles, including turnaround times and closure rates.
• Monitor and report on contractor quality performance.
• Identify recurring quality trends and enforce appropriate corrective actions.

Audit and Compliance Pack Management

• Maintain a comprehensive quality assurance audit trail to support site acceptance and dispute resolution.
• Prepare and consolidate acceptance summaries by cluster, region, contractor and vendor.
• Support internal and external audits, including independent verification and inspections.
• Ensure all quality assurance documentation is complete, accurate and readily accessible for governance and compliance purposes.

Compliance and Governance

• Ensure compliance with applicable Kenyan legislation and standards, including the Employment Act 2007, occupational health and safety requirements, and telecommunications and infrastructure regulations.
• Ensure adherence to internal quality management systems, governance frameworks and contractual obligations.

Minimum Requirements

• Diploma or bachelor's degree in Engineering, Telecommunications, Quality Management or a related field.
• Minimum 4-7 years' experience in quality assurance, inspections or field engineering within telecommunications or infrastructure environments.
• Proven experience in CCTV, fibre or network deployment quality assurance.
• Technical understanding of telecommunications and CCTV systems.
• Experience in audit, inspection and compliance management.
• Experience in contractor management and performance oversight.

Advantageous Experience

• Experience working within Kenya or East African markets.

Key Competencies

• Strong attention to detail and quality orientation.
• Strong analytical thinking and root cause analysis capability.
• Strong documentation and reporting skills.
• Ability to manage audits, inspections and compliance requirements.
• Ability to monitor contractor quality and identify performance trends.

Additional Information

Performance in the role will be measured against key indicators including:

• First-time acceptance rate and QA pass rate.
• Rework frequency and cycle time.
• Defect density and root cause trends.
• Audit compliance and documentation completeness.
• Contractor quality performance.
• Reduction in repeat defects and recurring quality issues.

If you meet the requirements and would like to be considered for this opportunity, please submit your application through the link provided. Only candidates who meet the role requirements will be contacted.