The IT Officer is responsible for maintaining and supporting the organisation's IT infrastructure across multiple sites. This role serves as the primary point of contact for IT-related matters, ensuring reliable hardware, network connectivity, Microsoft 365 administration, cybersecurity compliance, and end-user support. The incumbent will also manage third-party IT service providers, technology assets, and IT governance initiatives.

Key Responsibilities

IT Infrastructure & Asset Management

• Procure, maintain, and manage IT hardware and peripherals.
• Maintain an accurate IT asset register.
• Coordinate hardware upgrades, replacements, and disposals.
• Manage supplier relationships and obtain quotations for IT purchases.

Network & Systems Administration

• Monitor and troubleshoot network connectivity issues.
• Manage routers, switches, wireless infrastructure, and servers.
• Coordinate with ISPs and service providers to resolve outages.
• Maintain network documentation and system configurations.

Microsoft 365 & Cloud Administration

• Administer Microsoft 365, Exchange Online, Teams, SharePoint, and OneDrive.
• Manage Microsoft Entra ID (Azure AD), MFA, user accounts, groups, and permissions.
• Oversee licensing, cloud backups, and security recommendations.
• Monitor service health and implement best-practice configurations.

End-User Support

• Provide first- and second-line technical support.
• Configure workstations, laptops, software, email accounts, and system access.
• Manage onboarding and offboarding of employees.
• Deliver user training and cybersecurity awareness initiatives.

Vendor & Service Provider Management

• Act as the primary liaison with IT vendors and managed service providers.
• Monitor service delivery and SLA performance.
• Manage software subscriptions, renewals, and licensing compliance.

Cybersecurity & Compliance

• Implement and maintain cybersecurity controls and best practices.
• Manage endpoint protection, patching, and access controls.
• Monitor and respond to security incidents and threats.
• Develop and maintain IT policies, disaster recovery, and business continuity plans.
• Conduct periodic audits of user access and system security.

Printer & Peripheral Support

• Manage printers, consumables, repairs, and maintenance.
• Configure printing services and user access.

Minimum Requirements

• National Diploma or Bachelor's Degree in Information Technology, Computer Science, or related field.
• 3–6 years' experience in an internal IT support, IT Administrator, or IT Officer role.
• Experience supporting Microsoft 365 environments and cloud technologies.
• Experience with networking, hardware support, and vendor management.
• Exposure to multi-site environments preferred.

Technical Skills

• Microsoft 365 Administration (Exchange Online, SharePoint, Teams, Entra ID/Azure AD).
• Windows Server, Active Directory, and Group Policy.
• TCP/IP networking, VLANs, firewalls, and Wi-Fi infrastructure.
• Endpoint security, Microsoft Defender, and RMM platforms.
• Remote support tools and IT documentation.

Key Competencies

• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder engagement.
• Organised and detail-oriented.
• Ability to work independently and manage multiple priorities.
• High level of integrity and professionalism.