The Operations Manager is responsible for establishing, governing and optimising the end-to-end operational delivery model across build, transition and operate phases within Kenya. The role ensures integrated delivery execution, operational readiness, regulatory compliance, stakeholder alignment and sustained SLA performance within a multi-partner, infrastructure-driven environment.

Key Responsibilities

• Establish and maintain a structured operational governance cadence, including daily, weekly and monthly operational reviews.
• Define and implement escalation frameworks, sign-off authorities and acceptance gates.
• Develop and maintain operational trackers covering delivery run rate, blockers and risks, rework, health and safety compliance, and SLA readiness.
• Own and maintain the integrated delivery plan across poles, power, fibre, CCTV and activation workstreams.
• Reconcile planned versus actual delivery performance and implement recovery actions where required.
• Proactively manage delivery constraints relating to wayleaves, permits, site access, community engagement, utility dependencies, civil works, materials and stock availability.
• Act as the primary operational interface across delivery and operational environments.
• Engage with regulatory and public-sector stakeholders, including the Communications Authority of Kenya, county governments and permitting authorities where required.
• Chair operational readiness, coordination and acceptance forums.
• Drive resolution of operational blockers involving contractors, subcontractors, vendors, utilities and authorities.
• Own and govern the build-to-operate transition framework and associated acceptance gates.
• Ensure systems, tools, spares, inventory, Standard Operating Procedures, staffing, capability and escalation processes are ready before operational handover.
• Provide final operational readiness sign-off before service acceptance.
• Own and manage SLA performance dashboards covering network uptime, Mean Time to Repair and backlog ageing.
• Analyse recurring faults and enforce corrective and preventative actions.
• Authorise and oversee high-priority incident responses, including mobilisation and recovery planning.
• Ensure operational activities comply with applicable governance frameworks, contractual obligations and Kenyan regulatory requirements.

Minimum Requirements

• Bachelor's degree in Engineering, Operations Management, Telecommunications or a related field.
• Minimum 5-8 years' experience in operations, telecommunications or infrastructure delivery.
• Experience managing multi-vendor and contractor ecosystems.
• Strong understanding of fibre, network infrastructure or large-scale rollout environments.

Advantageous Experience

• Proven experience operating within Kenya or East African markets.

Key Competencies

• Strong operational planning and execution capability.
• Stakeholder and relationship management across public and private sectors.
• Strong problem-solving and decision-making ability in complex environments.
• Governance, compliance and risk-management orientation.
• Analytical and performance-management skills.
• Cultural awareness and the ability to operate effectively in diverse environments.

Additional Information

Performance will be measured against delivery run rate adherence, SLA performance, transition readiness, successful handovers, reduction in operational blockers and delays, regulatory compliance, and stakeholder engagement effectiveness.

If you meet the requirements and would like to be considered for this opportunity, please submit your application through the link provided. Only candidates who meet the role requirements will be contacted.